CLASIFICACIÓN DE LOS SISTEMAS DE INFORMACION
Begin by entering your organisation's name in the central topic, then press Enter.
Sistemas de Información de Gestión
In this part of the map, plan out some initial actions for your Balanced Scorecard project.
Use this map to develop the plan further and keep track of actions as you make progress.
generar reportes
capaces de
recopilar y gestionar
Add an action for the execution phase of your project. Think about:
- Identifying strategic measurements that reflect progress and potential for improvement
- Finalising a shortlist of a handful of measurements
- Designing measurements so that they have integrity and can be relied upon
- Agreeing measurements and targets with the people who will be affected by initiatives for change
- Creating a first set of benchmarks
- Communicating results for all to see
- Explaining what the measurements mean
- Working out what actions to take, and taking them
“Management information System”
Esta compuesto por:
Componentes fisicos, componentes logicos y componente humano
Sistemas de colaboración empresarial
The four perspectives of the Balanced Scorecard technique help ensure that you are making measurements across all the important areas of your business.
Use the sections below to help identify further measurements, and to group any measurements that have already been identified by examining your stakeholder needs and strategy.
servicios a un abanico
No es de uso especifico
gran cantidad de información
más utilizado
empresas
Add an external customer measurement that reflects future potential. Choose from the typical ones suggested, or preferably create your own.
Measurements should be:
- Capable of consistent measurement
- Agreed to be more fact than opinion
- Can have a meaningful target value set
- Capable of improvement, by taking action
- Agreed as representative by the people taking action
- Not easy to manipulate to simulate success
- Not a 'blame' factor that picks out individuals
Market shareCustomer acquisitionCustomer retentionCustomer satisfactionCustomer profitabilityProduct or service attributesCustomer relationshipsImage and reputation
sistemas ERP
“Enterprise resource planning”
Measurements in the Financial perspective show whether your company has performed well financially, where improvements can be made, and whether it is in a secure position.
Add a financial measurement that reflects achievement and progress.
Sistemas de procesamiento de transacciones
Support for your project is vital.
If your project is successful at identifying the need for significant change, then you can be sure there will be barriers to change and people to convince.
almacena y procesa
nivel operacional
empresariales básicos
sistemas informáticos
Add a key player to your project. Think about:
- A project manager
- Corporate sponsors to influence and authorise change
- Buy-in from senior management
- Buy-in from team leaders who will need to implement change
- Buy-in from people already involved in other improvement initiatives
- Buy-in from anyone who is likely to resist focus on performance and change
- External expertise
Sistemas de Información Ejecutiva
Continually communicating the results of your Balanced Scorecard project is vital.
variedad de información
acceso inmediato
generar todo tipo de datos e información
What factors will influence the design of your dashboards, to keep people informed?
Add an action for designing your dashboards to communicate measurements and improvements.
“Executive information system”
Sistema de control de procesos de negocio
Identify areas for measurement and management by thinking about your organization's mission, objectives and strategy.
gestionar
sensores electrónicos conectados a computadoras
monitorizar
controlar
Add comments about the status of your strategy today. Is it:
- Clearly defined and well communicated?
- Clearly defined, but not well known or understood?
- Defined, but known to be out of date?
- A bit informal or changeable?
- Not really defined at all?
- What action do you need to take?
“Business Process Management”
Add a statement about your mission, objectives or strategies.
If you are not clear on these, then consider using a VMOST analysis to create them.
conocidas también como “BPM”
Sistemas de apoyo a la toma de decisiones
In order to identify measurements that give insights into performance, be clear about the needs of all the stakeholders in your company.
futuros escenarios
Add a stakeholder who has an interest in the success of your organization.
You can choose from the suggestions, or better, add stakeholders that are specific to your company.
CustomersConsumersOwnersShareholdersStaffMembersRegulatorsThe communityPartnersSuppliers
recogen información de relevancia
Add a measurement that shows you understand stakeholder needs and are meeting them.
- Where stakeholders have a choice, how well are you performing in comparison to your competitors?
- What measurements could you make that would show whether you are meeting their needs?
nuevos desafíos
tomar una decisiónes
resolver problemas