Категории: Все - process - teams - audit - risk

по Luca Ragusa 2 лет назад

87

Ambassadors

The primary responsibilities and deliverables are associated with process management and quality improvement. Key deliverables include process buckets such as process and turtle maps, business and operational KPIs, risk elements, rules, policies, and end-to-end process linking using BPMN.

Ambassadors

Roles

Support audits

post-audit: follow-up actions for improvement
audit: lead the visit, give explanations and evidences
pre-audit: dry-run, highlight NC risks

Reference for EHS matters within their own respective teams

Collect feedbacks on processes and initiatives, provide suggestions for QPD. Collect feedbacks on tools and initiatives, provide suggestions for digitalization initiatives.

Reference for their own respective teams as "go to" person about process matters

Reference for review of processes and their representation/description/documentation. Make sure process description, procedures and quality manual are up to date, or flag updates needed.

Skills

Ambassadors must have basic knowledge of analytics system, so to promote its adoption

Ambassadors must have basic knowledge of ArchiMate (or Abacus in future), so to collaborate with Quality, promote the tool and facilitate other users

Organization

Ambassador is the point of contact for quality and process improvement within business departments.

Ambassadors must belong to business departments rather than Quality

Deliverables of process buckets

Review other Plants

BEC
MXE
PLE
Assumiamo di usare Gru come primo interlocutore

Process&Turtle Maps

Rule
Policy
Risk elements
Biz.KPI
mission
idem, ideally built (semi)automatically

E2E

link BPMN
Op. KPI
req.ment
27000
14000
IATF
45000
tools
I/O
teams
process

Ambassadors