The primary responsibilities and deliverables are associated with process management and quality improvement. Key deliverables include process buckets such as process and turtle maps, business and operational KPIs, risk elements, rules, policies, and end-to-end process linking using BPMN.
audit: lead the visit, give explanations and evidences
pre-audit: dry-run, highlight NC risks
Reference for EHS matters within their own respective teams
Collect feedbacks on processes and initiatives, provide suggestions for QPD. Collect feedbacks on tools and initiatives, provide suggestions for digitalization initiatives.
Reference for their own respective teams as "go to" person about process matters
Reference for review of processes and their representation/description/documentation. Make sure process description, procedures and quality manual are up to date, or flag updates needed.
Skills
Ambassadors must have basic knowledge of analytics system, so to promote its adoption
Ambassadors must have basic knowledge of ArchiMate (or Abacus in future), so to collaborate with Quality, promote the tool and facilitate other users
Organization
Ambassador is the point of contact for quality and process improvement within business departments.
Ambassadors must belong to business departments rather than Quality
