How to win friends and influence people

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PERCEPTION

ACTION

CREATING POSITIVE RELATIONSHIPS (winning friends)

LEVERAGING THOSE RELATIONSHIPS (influencing people)

Winning people over (to your way of thinking)

show

respect / sympathy

for people's

desires

opinions

saying "your wrong" to people

talking negatively

when person absent

quietly degrades trust

arguments

winning argument creates a false sense of entitlement

dramatizing your ideas

admitting wrong

emphatically

quickly

seeing from peoples point of view

in friendly way

over

appeal

to noble motives

throw down challenge

get

allow

people

saying

by asking questions

yes!

immediately

feel

are

theirs

suggestions

ideas

Tactically developing as a Leader

consistently

talk about personal mistakes first

before criticizing other

allow people to save face

begin

with

honest appreciation

praise

calling attention to people's mistakes indirectly

ask questions when delegating

avoid

giving direct orders

make people

make people faults seem easy to correct

make people happy to do as you ask

creating followers

always praise slightest/every improvement

use

encouragement

always give people a fine reputation to live to up to

Making people like you

always

talk about people's

interests

make people feel

important

become

genuinely

interested

in people

remember to

smile (optional)

listen well

encouraging people to speak first often

use person's

name

often

Handling people - Managing Interactions

give

honest

appreciation

put thought into "thank you"

sincere

the quality of being free from pretense, deceit, or hypocrisy.

(no hidden agendas)

don't

condemn

criticize

complain

complaining only influences people who can be controlled by complaining

complaining is a false sense of emplowerment

people become addicted to complaining