MODEL OF SERVICE DELIVERY

Mer av detta

Empathy map example - Tommy

av Mindomo Team

INDUCCIÓN

av JHON EYDER GAVILAN ROJAS

soft skills

av hunter wright

Leadership that gets results

av Mindomo Team

RŌNGOA MĀORI PROJECT

MODEL OF SERVICE DELIVERY

Karakia

Admin – referrals – how, who.

Rōngoa service provided, e.g. rongo = rōngoa, types of services, who delivers

Rōngoa – $$ response to whakapapa

Whakapapa (refer Mere’s client assessment form)

How can I be of service to you

How can I help you/personal observations/māte

Korerotia/whanaungatanga

Ability to share

Where are you from

3 P’s

Protection – protecting te Reo me ona Tikanga Maori within the services

Partnership – working together to resolve inequalities

Partnership – planning and delivery of health services 50/50

Quality (Makutu – wetewete = quality)

No ‘mumbo jumbo’ ref

How do we ensure the quality of the service?

Promotion & Communication

Awareness of provision of Rōngoa Māori service

Referral Process

5th Review/evaluation

4th Service Delivered

3rd Practitioner

2nd Referral to appropriate service, e.g. romiromi, rōngoa products etc

1st Wairua (is it spiritual/mental)

Easy, Source, Reason, Ensure to ask questions beyond yes and no

Tika, Pōno, Āroha

Whanaungatanga

Te Whare Tapa Wha

Kauae i runga, kauae I raro

Te Mauri o te Oranga (High quality service provision)

Constitution – Te Whakaputanga o ngā rangatira/ Te Tiriti