MODEL OF SERVICE DELIVERY

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How I Discovered the Key Principle of Communication

luonut Colin Robertson

COMPARATIVE/SUPERLATIVE

luonut Hilda Alonzo

ISO 9000

luonut m cs

Organizational Behavior

luonut Radwan Hussein

RŌNGOA MĀORI PROJECT

MODEL OF SERVICE DELIVERY

Karakia

Admin – referrals – how, who.

Rōngoa service provided, e.g. rongo = rōngoa, types of services, who delivers

Rōngoa – $$ response to whakapapa

Whakapapa (refer Mere’s client assessment form)

How can I be of service to you

How can I help you/personal observations/māte

Korerotia/whanaungatanga

Ability to share

Where are you from

3 P’s

Protection – protecting te Reo me ona Tikanga Maori within the services

Partnership – working together to resolve inequalities

Partnership – planning and delivery of health services 50/50

Quality (Makutu – wetewete = quality)

No ‘mumbo jumbo’ ref

How do we ensure the quality of the service?

Promotion & Communication

Awareness of provision of Rōngoa Māori service

Referral Process

5th Review/evaluation

4th Service Delivered

3rd Practitioner

2nd Referral to appropriate service, e.g. romiromi, rōngoa products etc

1st Wairua (is it spiritual/mental)

Easy, Source, Reason, Ensure to ask questions beyond yes and no

Tika, Pōno, Āroha

Whanaungatanga

Te Whare Tapa Wha

Kauae i runga, kauae I raro

Te Mauri o te Oranga (High quality service provision)

Constitution – Te Whakaputanga o ngā rangatira/ Te Tiriti