类别 全部 - projects - systems - documentation - training

作者:Tom Henderson 11 年以前

307

Epic Support Transfer

In the context of managing and enhancing support systems, several key areas require attention. Documentation needs to be created and updated, particularly focusing on file loading processes, database structures, and system interactions.

Epic Support Transfer

Epic Support Transfer

OLIVER Scripts

What will be needed?
See what already exists

Training Topics

Others? Ask Fran.
Infra
eDirect
OPSMMS
Addresses
Contacts
Supersites / Sites
Shipments
Projects
Customers
Document Processing
SQA (?)
EPM
Usage Training
EPM-Call Management
DP-Report Shipping
EPM-Site Management

Needed Enhancements

WIDA
TBD
File Loading
Create documentation for file loading process:

Escalation Contacts?

File structure

Process

The forked version of EPIC needs to be compiled into an EXE. Currently, only one person can populate a project at a time. This is done on a VM, in the IDE.
Ability to load site data for multiple projects. Note: This is needed for the WIDA consortium

Infra Cases

Example cases
Case Types

Documentation

New
Interactions with Other Systems
Database Structure
Existing
File Documentation
Online Help