Knowledge Management at Anderson Consulting
Implementation
Anderson Case
Considered solutions
Assigning project knowledge managers
Contextualizing documents
Intelliigent agents
Prefiltering
Issues of implantation
Issues of creation of knowledge
Information Overload
Issues of Information Technology
Justification of Investments
Complex structure
Use of interpersonal networks
Contemporary Tool Types
Forums/Discussion Boards
Instant Messaging/Video Conferencing/Desktop Sharing
Cisco WebEx
IBM Sametime
Social Networking
SupportCentral and GE Connect
IBM's BluePages
Real Time/Shared Documentation
Microsoft Sharepoint
Google Wave
Analytics
Non-graphical
R
Graphical
Business Objects
Search
Google Search Appliance
Shared Folder Solutions
DropBox
Document Management Solutions
IBM Content Manager
DWH (ODS, OLAP, etc)
Oracle
SAP
Wiki's
MediaWiki
Restrictions
Type
Documents
Data
Structure
Structure of knowledge managment
Charlie Paulk (CIO)
Bob Ahern (Senior Manger)
> 200 Knowledge Managers
Responsible for pulling relevant knowlegde from knowlege exchange system and extract lessons from the project.
Structure of Anderson Consuting
Communities of practice
Competencies
Industries
HBR
Personalization strategy
Codification Strategy
Business Strategy
Use of large teams
Focus on generating large revenues
Expansion of the business
Knowledge Exchange System
Lotus Platform
Investment in IT
Reuse of knowledge
Focus of consulting
Operational firm
Strategic firm
