Call Center Project
How we work?
5. Project Steady State
4. Project Initiation
3.Pricing and Contracting
2. Requirement Analysis
1. Establish Contact
Benefits
Faster ramp up, launch, and roll out of new campaigns
Experience with programs similar to yours
Market testing capabilities
Remote call monitoring
Rapid response to market conditions
Skilled, professional customer and technical support
Account management expertise enhanced reporting capabilities
Improved market coverage
Available 24/7/365
Sales Front end
Data Entry Services
Data Conversion Services, Data Processing
Financial Services
Insurance Services
Mortgage Services
Call Center Services
e-bound
e-mail Support Services
T-bound
Chat Support Services
Outbound
Appointment Setting Services,Database Services, Direct Mail Follow-Up Services, Lead Generation Services, Market Intelligence Services, Toll Free Customer Support, Customer Satisfaction Surveys, Telesales & Customer Acquisition, Telemarketing Services, Cold Calling Services.
Inbound
800 Answering Services, Phone Answering Services, Up-Selling & Cross-Selling Services, Claims Processing Services, Product Information Request Services, Order Taking Services, Medical Answering Services, IVR Services Virtual Receptionist Services.
Why C ex
1. An entire range of technology-driven services
2. Quality services at global delivery centers
3. High-end infrastructure with built-in redundancy
4. Technical skills and expertise
5. Custom solutions for each requirement
Why Guatemala
1. Cost-effective: save up to 30% on operating costs
2. High-quality services
3. Same Time zone of United States
4. Highly skilled work force
5. High-end technology and infrastructure
6. Latest software and technologies
7. Quick turnaround time
Why Outsource
1. Save big! Take advantage of the cost benefits
2. Get access to specialized services
3. Reduce time to delivery, benefit from time zone advantages
4. Scale operations up or down without the hassle of hiring and training
5. Improved customer satisfaction due to high quality & fast delivery
6. See an increase in your business
Backoffice
FAQ
Website Upgrade
Legal
Training
