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类别全部 - standards - equipment - training - philosophy

作者：Emilio VARGAS 4 年以前

197

Quality Product + Quality Service = Happy Guest + Happy Owner

Ensuring a successful hotel operation hinges upon the interplay of quality products and services, which together result in satisfied guests and owners. The necessary components include ensuring all equipment, tools, supplies, and parts are complete and in good condition.

Quality Product + Quality Service = Happy Guest + Happy Owner

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Quality Product + Quality Service = Happy Guest + Happy Owner

Do we need to Train OR...?

6. Provide good equipment, parts

5. Ameliorate SOPs and Audits

4. Enhance Management Leadership

3. Enrich Philosophy and Policies

2. Upgrade HR selection

1. Improve Task & Standards

Hotel Philosophy defined?

3. Hotel Concept? DeLuxe, Economy_ yes _no

2. Hotel Vision, exists & available? yes no

1. Hotel Mission, exists & available? yes no

Market Segments correct?

4. Convention? yes no

3. Government ? yes no

2. Leisure? yes no

1. Corporate? yes no

Equipment, Parts & Supplies,

3. All above in good condition ? yes no

2. Supplies and Parts available? yes no

1. Equipment, tools complete? yes no

Quality Audits on time?

3. On Line Comments? yes no

2. Back of The house? yes no

1. Front of The house? yes no

Hotel Standards Implemented?

9. GM Quality,Standards,5R,5S, Security, Social Responsibility, Environmental Sustainabilty?_ yes__no

8. Maintenance&Repair? yes no

7. Human Resources&Development? yes no

6. Front Desk&Reservations? yes no

5. Marketing&Sales? yes no

4. Finance&Accounting? yes no

3. Enterntainment&Animation?_yes__no

2. Food&Beverage, yes no

1. Rooms&Laundry, Public Areas?_yes _no