TQM

Mere som dette

AIRE ANCIENT BATHS

af Guillermo Vinagre

Production Planning

af Gert Struyven

MODEL OF SERVICE DELIVERY

af Marinette Barbero

Describing people

af raeli fernandez castellano

TQM

History of TQM

adopted in the US Navy

impact upon Japanese manufactoting

improving prodaction during World War 2

‘quality assurance ’

testing of sample

sampling a random selection of a product

4 steps of TQM

Kansei(examining the way of using)

Miryokuteki Hinshitsu (aesthetic quality)

Atarimae Hinshitsu (making sure things work in exact way)

Kaizen (continuous improvement)

alternatives

lean manufactoring

Pull processing

Perfect first-time quality

Continious improvement

Building a long-term relationship with suppliers

Flexibility

Six Sigma

appointment of in-house ‘experts’

3.4 defects per mollion