TQM

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Quality Management

由Hend Khalid

Ice cream

由Katrina Woods

TQM

由Анна Тимошина

PEER OBSERVATION

由Elizabeth Rodriguez

TQM

History of TQM

adopted in the US Navy

impact upon Japanese manufactoting

improving prodaction during World War 2

‘quality assurance ’

testing of sample

sampling a random selection of a product

4 steps of TQM

Kansei(examining the way of using)

Miryokuteki Hinshitsu (aesthetic quality)

Atarimae Hinshitsu (making sure things work in exact way)

Kaizen (continuous improvement)

alternatives

lean manufactoring

Pull processing

Perfect first-time quality

Continious improvement

Building a long-term relationship with suppliers

Flexibility

Six Sigma

appointment of in-house ‘experts’

3.4 defects per mollion