PCC QAF - Case Audits and Practice Handbook

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PCC QAF - Case Audits and Practice Handbook

Timescale

JH to plan implementation approach

January Implementation

Process

Review of our process once rolled out

Feedback to staff?

Roll-out plan

Co-production

Comms

Action plans as a result of audits

Processes and systems

Themes

Individual

Moderation Process

Moderation panel

ATM

Operational Manager

PSW / POT

Who audits the audits?

Random case file picking

Using Client Level Data?

Record on SystmOne - enabling single point of recording and also reporting from client records

JH to liaise with SystmOne tools

Template to be amended to include grading

JH to develop algorithm to support the grading process

Tool from WSCC

To update audit template

Pulling on other professionals

Agenda

Practice Handbook

Next steps

'Rating' of quality of audits

Grading - same as CQC

Inad

RI

Good

Outs

Agreed number per month (initially and review)

Supervisor and supervisee

Team Managers to determine and delegate as required

Supervisor possibly should be doing approx 1 audit per month?

SS to confirm numbers

Supervision Policy

Should we start on 1 per year as part of implementation?/

Then await feedback and change as required

Two per year per FTE

Definition of Case Audit

Remove from Supervision policy as more focused upon the journey

Sharon to liaise with Medway and Reading - what do they do with their audits (where do they get filed)?

Quality of service does have an impact upon the client, so SHOULD be on the record.

Touches on a number of teams and practitioners.

Auditing the client journey, not the practitioner.-

Quality of work practitioner is providing, NOT on client.