THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES

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THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES

MAIZATUL AKMA BINTI MOHD NAWI (29DH18F2048) NUR FATIN AMIRA BINTI RUSHDAN (29DHF18F2008) WAN NURSYAHIERAH BINTI WAN MOHD RAFIKAN (29DHF18F2018)

OTHER ISSUES IN CULTURAL DIVERSITY

Physical and/or mental disabilities & limitations

Barriers to meeting daily needs and to social life

Treated unfavorably due to their physical or mental disability

RELIGION

Influences work perceptions and behavior

Treated unfairly because of their religious beliefs

GENDER

Gender stereotypes

Gender equality

CULTURAL

Have unjust biases towards people of different races, cultures or ethnicities.

Prejudice should not be tolerated in the workplace

AGE

Triggered "cliques" and separation of the company as a unit

Difficulties to establish teamwork

ELEMENTS OF INTERCULTURAL COMPETENCIES

ATTITUDES

Discovery

Curiosity

Respect

SKILLS

Critical thinking

Analysing, interpreting and relating

Listening and evaluating

KNOWLEDGE

Sociolinguistic knowledge

Awareness of other cultures

Cultural self-awareness

STYLE OF COMMUNICATION

Steadiness

Compliance

Influence

Dominance

CULTURE DIFFERENT

Attitude towards conflict

Communication styles

Approaches to knowing

IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY

Perception for people (can adapt to the culture and audience members)

Culture (Knowledge of various cultures)

Language (verbal or non verbal)

CROSS-CULTURAL ISSUE IN GLOBAL COMMUNICATION

IN GLOBAL COMMUNICATION

CROSS CULTURAL IN COMMUNICATION