a Wan NurSyahierah 3 éve
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THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES
In global communication, understanding cultural diversity is crucial, especially in sectors like hospitality. Adapting to different cultures involves recognizing various communication styles, attitudes towards conflict, and approaches to knowledge.
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THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES MAIZATUL AKMA BINTI MOHD NAWI (29DH18F2048) NUR FATIN AMIRA BINTI RUSHDAN (29DHF18F2008) WAN NURSYAHIERAH BINTI WAN MOHD RAFIKAN (29DHF18F2018) OTHER ISSUES IN CULTURAL DIVERSITY Physical and/or mental
disabilities & limitations Barriers to meeting daily needs and to social life Treated unfavorably due to their physical or mental disability RELIGION Influences work perceptions and behavior Treated unfairly because of their religious beliefs GENDER Gender stereotypes Gender equality CULTURAL Have unjust biases towards people of different races, cultures or ethnicities. Prejudice should not be tolerated in the workplace AGE Triggered "cliques" and separation of the company as a unit Difficulties to establish teamwork ELEMENTS OF INTERCULTURAL COMPETENCIES ATTITUDES Discovery Curiosity Respect SKILLS Critical thinking Analysing, interpreting and relating Listening and evaluating KNOWLEDGE Sociolinguistic knowledge Awareness of other cultures Cultural self-awareness STYLE OF COMMUNICATION Steadiness Compliance Influence Dominance CULTURE DIFFERENT Attitude towards conflict Communication styles Approaches to knowing IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY Perception for people (can adapt to the culture and audience members) Culture (Knowledge of various cultures) Language (verbal or non verbal) CROSS-CULTURAL ISSUE IN GLOBAL COMMUNICATION IN GLOBAL COMMUNICATION CROSS CULTURAL IN COMMUNICATION
