Four Strategy For Effective Communication

Honelako gehiago

headache Concept map

by kellyanne fontaine

Toefl world

by Ly Nguyen

Operations Management at Sephora

by Celine Dailly

What is Communication?

by Thomas Murphy

Four Strategy For Effective Communication

Engaged Listening

When listening in a conversation it can help the other person feel heard and we are able to better understand them.

Some ways we we can become better listener are:

Set aside judgement

Avoid interupting

Favour your right ear

Focus fully on the speaker.

Show interest in the conversation

Provide feedback

Managing Stress

Managing stress is important during a coversation because you will be able to think more calmly. By remaining calm you can tell if it will be easier to tell if you should respond or just stay quiet.

There are different ways we can try to stay calm during a conversation so we don't say anything we might regret or lash out unexpectedly.

Summarize then stop speaking

Speak clearly

Collect your thoughts

Use stalling tactics

Non-Verbal Communication

Our body language can tell a person how we are feeling and coming across. It's important for people to be able to read and understand different body languages and movements to avoid any contradictions and hostility,

To fully understand non-verbal communication we have to be able to read a persons body language and how we deliver our own body language.

Delivering Body Language

Avoid negative body language this can help improve your self confidence and help the other person feel more at ease.

Make sure you match your body language with what you're saying so they don't contradict each other.

Reading Body Language

Everyone is different with how they express emotion. It's important to know the differences in people and don't assume that all body languages mean the same to everyone.

Don't just focus on only one body or verbal signal because someone might accidentally give off the wrong body language.

Asserting Yourself Respectably

Asserting yourself can help express thought, opinions and feeling in a open and honest way.

Types of communication assertion

Escalating Assertion

This means you are more firm with your needs and are willing to escalate the situation if needs are not met.

Empathetic Assertion

First listen to the other persons opinions and wants than explain your own. Make sure your sympathetic to the other person as well and listen to them.

How to be more assertive:

Value yourself and opinions

Express your needs and wants

Practise being assertive

Learn to say "no"

Receive feedback positively

Know your needs and wants