Kategoriak: All - innovation - google - strategy - crm

arabera Avar Shahzad Ali 11 years ago

406

IT For Managers

The material discusses various business and IT management concepts, focusing on entities like ZARA and Google. It highlights key enterprise systems such as Customer Relationship Management (

IT For Managers

Knowledge Base by Avar Shahzad IT For Managers MBA 535

Day 1

Murphy's law. as it says if anything can go wrong , it will go wrong
I learned how IT can Develope Business and management
We watched an interesting vidoe of Friedman's Book '' The World is Flat"

Order Fulfilllment

8.LC, the remained amount is payed through LC payment when we are content with the items delivered.
7.checking the items, we check all the delivered items, to check if its exactly what we've orderd
6.Delivery, they stock the items up for us in our warehouses
5.Shipment, they ship the items via container trucks to the destination specified by us
4.Billing, half of the amount discussed is paid upfront.
3.Order booking, we fill in the official order forms and give them to the companies sale representative.
2.Sales Quotes, we discuss the fee for our order and the fee for shipments.
1.Product inquiry, catalogues are provided by the campanies representatives, where we selected the wanted items and specify the desires form, material and quality.
process list: 1.Product inquiry, 2.Sales quote 3.Order Booking 4.Billing 5.shipment 6.delivery 7.checking the items 8.LC payment,the remaining half is billed
we are an engineer-to-order

Day 2

Mission Statement
Why do we exist?
Business Strategy
How do we get there?
Google Case Study
answer to Q3: It's IT department provides free and open access to IT for all employees , rather than keeping them tight control, google allow thier employees to choose from several engines for computer and operating systems, in this way employees can find and join hands with others working on similar technology or features.
Answer to Q2:Innovation is the key , google employees can innovate , and they also let them download and edit their softwares, IS also supports innovation.
answer of Q1: It's Mission is to organize the world's information and make it universally accessibleand useful, it is operating on a simple but innovative business to attract internet users to it's free search services and earning revenue from targeted advertising
Michael Porter
Three Generic Strategies

Focus

Differentiation

Cost Leadership

Day 3

ZARA
Collaboration
Enterprise Systems
PLM

product lifecycle management

SCM

supply chain management is the management of an interconnected or interliked network, channel and node bussinesses.

CRM

customer relation management

Day 4

Data Visualization
Insourcing
Outsourcing
Using excel
Internet-Extranet-Intranet

internet: world wide network of computers accessable to anyone who knows their internet protocal (IP) adress.

intranet: a network that is not available to the world outside of intranet.

extranet: is an intranet which is partially accessible to authorized outsiders.

Day 5

Data Mining

Data mining is a disciplinary subfield of computer science, is the computational process of discovering paterns of large data sets involving methods at the intersection of artificial intelligence, machine learning, statistics and data base systems.

(source: Wikipedia)

Data _____ Information ________ Knowledge
Creating a pivot table in excel