Maritz / VOC
Survey Forms
IT Fix / update
IT bulk upload
Current agents
Add, remove, change processes
Dashboards
Profiles
SharePoint Site - Service Assurance
Assurance tracking
Admin form with instructional documentation
Leader form
Assurance Tracker
Owner
Lists
VOC administration
Verint administration
Assurance tracker
Process related compliance
Daily non-compliance audits
Exclude Telstra from VST function
Communication to Telsta reseller on process changes
Assign to VST
Proactive audits
Review subset of compliance items sent from Verity
Move to speech analytics audit
Verint non-compliance
New QA forms will mitigate function
Move to speech analytics model
Reactive audits
Assurance
Escalations
Follow up
Verint
Evaluation forms
Calibration
Operating rhythm
Format
Actionable Insights
Business visibility
Training
Administration training
Evaluator training
Listener training
Clean up - remove redundant evaluators
Assignment
Clean up old forms
New QA framework
Build forms
Reporting
Remove redundant users
Custom reports
Inbuilt reports
Speech analytics
Dashboards and reporting
Insights
Analytics verification
Actionable insights
Phonetics
Add, change, remove
Categories
New categories
Compliance
Telemarketing standards
Credit Checking
Payment card industry
Home phone
Broadband
Old category clean up
Administration
QA Forms
Remove email inbox
Identify tasks
Profile maintenance
Communications
Forms
Menus
Permissions
List
Enterprise Hierarchy
Naming convention
Governance
Add, remove and change processes
Areas
IT Bulk upload
Map out
Evaluators
Listeners
Recordable users
Exited agents
Identification
