American Health and Medical Products
(AHMP)
Chapter Supplement: Process Mapping and Analysis
Other Processing Mapping Tools
Service Blueprinting
Value Stream Mapping
Process Flow Diagramming
The Process of Process Mapping and Analysis
Implement the changes and monitor improvements
Recommend appropriate changes to the process
(the "future state" map)
Applying in AHMP:
Process Summary Table for AHMP
a process redesign
(Future state process flow table for AHMP)
Three basic categories
3. Determine that the change is not ultimately desirable or feasible
2. Postpone the change until sufficient resources or capabilities become available
1. Make the change immadiately
Analyse the process and identify oportunities for improvement
Future State Process Flow Table for AHMP
Principles of process improvement
Repositioning
Disposing
Eliminate
Rethink
Combine
Keep
Assessment-Mapping Value
Question mark
Waste-generating activity
Necessary but not value-adding activity
Value-adding activity
Document the existing process (the "current state" map)
Three basic charting
3. Process summary table
2. Physical layout diagram
1. Process flow table
General guidelines that can make this task simpler and easier to manage:
3. Watch out for hidden steps in a process
2. Use different process mapping and analysis techniques
1. Identify minimum acceptable levels of detail
Process Activity Types
Identify and bound the critical process
AHMP: in this case, the critical process is order entry (a shared process). The process starts with the receipt of the order and it ends when the order has entered production scheduling.
a critical process typically exhibits at least
one of following traits :
7. It is the location of the problems/issues of concern to the firm
6. It is a process that is related to a unique skill or core competency
5. It is exhibits the greatest level of variance
4. It is a shared process
3. It consumes the largest amount of resources
2. It is visible to the customer
1. It is bottleneck process
Determine the desired outcome for the process and the associated metrics needed to evaluate its performance
AHMP: to maximize the percentage of orders going through order entry that are completed within one week from the time that they are received, with 95% being an acceptable level of performance
Using metric to evaluate the
performance of the process
should clearly reflect these
desired outcomes
