Property Management System(PMS)

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RISK MANAGEMENT

luonut Mindomo Team

The Ritz Carlton Customer experience management

luonut Alessandro carozzi

Outils collaboratifs (Liste non exhaustive)

luonut Biree Arnaud

7 Levels of Delegation

luonut Alex Ostreiko

Property Management System(PMS)

Importance of Night Audit

Provides"day to day" monitoring

Effect of marketing plans on related goals

Ability to monitor hotel revenues

Night Audit Processes

Formulas for balancing the night audit report

Preparation of the night audit report

Run trial balance

Procedure to reconcile account receivable

Reconciling departmental financial activities

Opera Operation Lodging

User

Individual's ID

System

"Traing" mode for staff learning

Computer System when using Opera

Why Opera?

Opera's front office software is the fastest selling front office system in the world

Able to cater to very detailed needs of the users in the various sectors of the hotel

Adopted by many hotels locally as well as in the regional market

Industry leader in property management system

Front Office Application

Reservation Management

Depends on data collected

Report generating function

Can not operate independently

Guest Accounts Management

Assist in co-ordination of guest services

Assist in room assignment

Manages the room status, availability

General Management

Enable revenue outlets to communicate charges to front office

Monitors pre-determined guest credit limits

Maintain guest accounts electronically

Increase hotel's control over guest accounts

Room Management

Linked to a central reservation office

Generate rooms, revenue & forecasting reports

Rapid process of room requests

Back Office Application

Sale&Catering Management

F&B Application