JTBD#1

Plus de détails

DRIVERS OF CHANGES IN SELLING AND SALES MANAGEMENT

par Naz Smurf

Marketing Research

par Mindomo Team

Merchandising

par Daniela Pernett

PASSIVE VS ACTIVE LEARNING

par Ana Maria Carvalho

JTBD#1 - I want to know how my team really feels.

Conclude (Store, Finish, Close)

I know that an issue is resolved when people don't talk about it anymore.

I have a list of actions items with my team (after our group meeting).

Modify (Update, Adjust, Maintain)

I read other content (training, internet, etc.).

I read Officevibe content.

I reach out to my peers or community.

Monitor (Verify, Track, Check)

I compare my Officevibe results with my team (trend in time), with other teams internally, with my organization and externally.

I ping my colleagues/HR to align the message for consistency.

I have informal and spontaneous conversations with my team members.

I ask my team members to share feedback with me (feedback on me as a manager).

I use the Custom Polls feature in Officevibe.

I follow up on feedback I get through Officevibe.

I keep track of my one-on-one conversations in a document.

I track Personal Growth meetings notes in a document.

Execute (Perform, Transact, Administer)

We have group meetings as a team to discuss general team matters.

I present Officevibe results to my team members during the team meeting.

I reply to employee feedback on Officevibe.

I make sure everyone is comfortable expressing themselves during the team meetings.

Confirm (Validate, Prioritize & Decide)

I have management or HR meetings to discuss.

I have team meetings to review Officevibe Metrics.

I check trends in time for Officevibe Metrics.

I have one-on-one meetings with my team members.

Prepare (Set up, Organize, Examine)

I have a Confluence page to hold topics to discuss on our meetings.

I create a document to prepare for my one-on-one discussions.

I create a Personal Growth document to keep track of PG discussions.

I ask people from outside our team for feedback.

I review Officevibe Metrics & Sub-metrics & Questions.

Locate (Gather information, access, retrieve)

I have spontaneous chats (coffee) with my team members.

I use personality tests.

I get feedback from other managers in my organization about my team.

I get feedback from our clients about my team.

I have informal conversations with members of my team.

I use Officevibe.

We have group meetings as a team.

I have one-on-one meetings with members of my team.

Define (Plan, Select, Determine)

I plan my group meetings.

I plan my one-on-one meetings with members of my team.

I take into consideration how the person reached out to me.

I observe behaviours, actions or words of my team members.

I evaluate all means based on experience and trust.

I adapt to the person's need (être écouté/rassuré).

I trust my instinct (I feel it when somethings up).