OWT

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END

THE GROUP THAT FINISH FIRST WITH RIGHT ANSWERS WIN THE GAME

THE GAME / LESSON

ANSWERS

Someone who treats you with respect and politeness.

I always apologise to keep the environment peaceful and happy

Actually, I serve everyone equally

I smile and focus on the service and be polite

If I absolutely can’t answer their question, I’ll usually respond with ‘I’m not 100% sure on that, but let me check with one of my colleagues and get back to you straight away.’

QUESTIONS

Which characteristics resemble good customer to you?

Do you normally apologise for bad service?

Do you have any preference when serving customers in terms of race?

How do you really handle a rude customer?

How do you normally respond if you don’t know the answer to a customer’s question?

Rules of the game

Students will be given 3 minutes to find the QR quotes which are correct and those who finish first within the prescribed time will be the winners

The students will search the and match the correct QR quotes around the lecture hall to find correct answers

The FACILITATOR will display QR quotes around the lecture hall

Students will have to download QR readers into their devices

Divide students into Four groups

Group 4

Group 3

Group 2

Group 1