In a structured activity designed to teach customer service skills, students are divided into four groups and tasked with finding and matching QR quotes that answer specific customer service questions.
THE GROUP THAT FINISH FIRST WITH RIGHT ANSWERS WIN THE GAME
THE GAME / LESSON
ANSWERS
Someone who treats you with respect and politeness.
I always apologise to keep the environment peaceful and happy
Actually, I serve everyone equally
I smile and focus on the service and be polite
If I absolutely can’t answer their question, I’ll usually respond with ‘I’m not 100% sure on that, but let me check with one of my colleagues and get back to you straight away.’
QUESTIONS
Which characteristics resemble good customer to you?
Do you normally apologise for bad service?
Do you have any preference when serving customers in terms of race?
How do you really handle a rude customer?
How do you normally respond if you don’t know the answer to a customer’s question?
Rules of the game
Students will be given 3 minutes to find
the QR quotes which are correct and those
who finish first within the prescribed
time will be the winners
The students will search the and match
the correct QR quotes around the lecture
hall to find correct answers
The FACILITATOR will display QR quotes
around the lecture hall
Students will have to download QR
readers into their devices
