Proof of Scale
Operate
(From 8/18 on)
Ramp up new customer robots
Establish LTO service centers/depots
Spares/repairs/robot replacements to meet SLA
Establish collaboration/innovation cycle
Establish innovation platform
Upvoting for ideas
Idea submissions
Establish ongoing discovery meetings
R&C (Matt Brekken)
Business team
Product team
HW engineering
SW engineering
Continue site preparations for scale
Socializing with customer
Site surveys
Docking stations
Implement ROC 2.0
Grow to 50 robots/tech
Improve autonomy reliability
Reporting process
Establish reliability objectives
Define reliability metrics
Automate
(4/18 - 11/18)
Run multiple missions/day all stores
Launch LTO
Field service resources in place
Logistics team in place
Service centers/depots requirements
Model/vendor chosen
24 hr SLA in place
Support launch of PV2 prototypes
Collect/share information with HW team
Site surveys/docks/SBU/tuning processes
Update ROC/NOC as needed
Establish store bring-up process
~1/2 day for tuning
~1/2 day for SBU
Begin mapping for PV2 prototype
Mapping team performs site survey?
Mapping team oversees dock install?
One day for mapping (incl. backend)
Optimize Data Flow
Imaging service removed
Kubernetes in place
Data volume issues resolved
HITL tasks automated
Data delivery <15 min
API on 50 robots
Build NOC capabilities
Define ROC 2.0 (20 robots/tech)
Operate autonomously
Capture of data for analytics
Integration into field services
Use of onboard cameras?
Process for stuck robots
BNR/Ricoh deployment
Store associates
"Nudge" software
All 50 docks in place
No Ricoh operators
Innovate
(2/18 - 6/18)
Onboard new customers
Provide feedback on PV1
Define/document LTO
Field service resource needs
SLA (customer/vendor)
Logistics
Spares/repairs/replacement
RFP/decision criteria
Establish Infrastructure
IT team
Information Systems Platforms
NOC
Hire NOC manager
ROC 1.0 (10 robots/tech)
Pilot solutions
Tuning
Store bring-up
Site survey
Mapping
Demonstrate capabilities
Timely data flow
API/Walmart app
Autonomy/chaperone tests
Multiple missions/day
Dock prototype
ROC 24/7 operation
Collaborate
(Ongoing)
Gain Understanding
New customer requirements
SLA with business team
Specs for PV2 robot
Specs for PV1 prototype
SW/Cloud infrastructure
Pegs solution
Plug solution
HITL elimination
API interface
Kubernetes containerization
Info Sys infrastructure
Other SW platforms needed
Results Viewer
SalesForce
Document requirements
IT reqmts
IT manager requisition
Dock installation process
Site survey process
Wi-fi/4G testing
Aisle suitability
Dock location
NOC reqmts
NOC manager requisition
ROC reqmts
Neya Systems
PagerDuty
Brainstorm solutions
Utilize common brainstorming processes (affinity diagram, etc.)
Long Term Ops (LTO)
Robot replacement strategy
Regional support centers
Spares inventory
Interface with customer
SLA (customer and vendor)
Vendor support model
Tuning process
Store bring-up process
Mapping process
Autonomous operations
