Final Exam Review

Netiquette

by Ryan Smith

How I Discovered the Key Principle of Communication

by Colin Robertson

Mindmap Unit 2

by Marta Palacín

Self-Concept Mind Map

by Christopher Budd

Followership

Tips to become a better follower

How to deal with bad leaders

Lead goals not the people

Help them learn

Don't point out what they don't know

Keep your ego in check

Be respectful

Make them look good

Make it a dance

When things go wrong, just keep going

Pay attention to leader

follow the leaders path

Don't step on your partners toes (don't try to lead at same time)

2 types of partners

Ungracious

Gracious

giving generous and honest feedback

Make it a conversation

Focus on the future

Be specific

Find the method

Sit still already

Listen and affirm

Stop being a consumer and start being a producer

Types of Followers

Stars

Work with the leader and follows instructions

Tells concerns and gives criticism

independent but are able to co-ordinate well with others

Active in company

Survivors

Not going to look for new opportunites

Avoid risks

Not committed (committed to self)

No super active or passive

Focused on self-interest

Right in the middle (do just enough to keep boss off back)

Yes-people

Unhelpful in making decisions

Not critical thinkers

Active

Unable to criticize the leader

No original thought

Dependent

Lack Initiative

Aliens

Explore new opportunites

Do things their own way ("get with the program")

May act contrary to leaders instructions

Critical thinkers

Sheep

Characteristics

Don't self-correct/adjust to the situtation

Don't explore any new opportunities

not-engaged

Passive

lacks initiative

Highly dependent

Effective Followers

Courageous

Committed

Competent

Active engagement

Intelligent

Critical Thinkers

Don't blindly follow

Independent

Main Concepts

Need to move "in-and-out" between leadership and followership

Accepting the influence of a person to accomplish common goal

Following the leader

Learn how to be good leader AND a good follower

Leadership more highly valued than followership typically

Chapter 11: Managing Relationships at work (from pages 276-280

Dark side of communication

Tips for building friendships in the workplace

Be easy to get along

Be generous with encouragement

Be other oriented ie. take genuine interest to others

Backstabbing

Reasons

Revenge

Envy

Power struggle

Character flaw

insecurity

Wanting to advance their own career

Gossip

Negative consequences of Gossip

Good people leave

Erosion of morale/unmotivated work environment

You lose credibility

hurt their feelings and reputation

Makes people take side (divisive)

Increases anxiety in the workplace

Creates a toxic environment

wasted time and energy

Erosion of Trust

Bullying

Workplace bullying

Harassment

Sexual

Quid pro quo

Physical

Verbal

Communication directions

Up

Tip: Mange up

boss/leader/supervisor/manager

Out

Tip: focus on customer needs/use empathy/listening skills/beware of non-verbals

ie. media/potential employees/suppliers/customers

Horizontal

Tip: careful with gossip

ie. colleagues

Down

Tip: Manage down, don't talk down

ie. Followers/Subordiates

Why do work relationships break down?

promoting one person to position where one has authority over other.

personality

Different expectations towards colleagues and friends

trust

Interference of work/personal life

Benefits

More revenue/profit for the company

Enhances your chances of promotion

It's contagious

Job security

increase referent power

improve atmosphere at workplace

2 types of relationships

Relationship of Circumstance

eg. work relationships

Relationship of Choice

eg. spouse/partner

Final Exam Review

Netiquette

How I Discovered the Key Principle of Communication

Mindmap Unit 2

Self-Concept Mind Map