8 Factors Lead to Knowledge Project Success
Knowledge-Friendly Culture
The knowledge management projects fits with the existing culture
HP: The company’s culture of highly autonomous business units would not support a coordinated.
People are not inhibited in sharing knowledge
Firm aspect inhibitions
“hero” mentality
respect only individual design achievements
Pressure to be creative and original
a disinterest in sharing and using already created knowledge
Individual aspect inhibitions
Job security
Fearing layoffs
People have a positive orientation to knowledge
Knowledge-oriented culture (Teltech)
Standard, Flexible Knowledge Structure
Who controls decisions about the knowledge structure
Continual evolution and flexibility of a knowledge structure
Create some categories and key terms
Technical and Organizational Infrastructure
Organizational infrastructure
Serve as resources for individual projects
Multiple levels of new roles
Technical infrastructure
Common operating environment
Notes and Web
Link to Economic Performance or Industry Value
KM: knowledge repository
Benefit calculations
Phone calls averted
Customer satisfaction
Cycle time
Clear Purpose and Language
Clear language
Issue 2: conceptual and abstract vernacular
Issue 1: complexity, uncertainty, and organic (new vocabulary)
Clear purpose and terminology
Exclude other concepts
Change in Motivational Practices
Change in motivational practices
Short term incentives
Highly visible
Encourage effective behavior
Compensation structure
General evaluation
Long-term add
Multiple Channels for Knowledge Transfer
Beneficials
Enhance uses
Add values
Senior Management Support
Types of helpful support
Clarify the types of knowledge
Provide funding & resources
Send messages
