PSS & CustomerExperience - Business Alignment
Exclude/Recover Complaining Passengers/
Salesforce Interface
Toe be scheduled in SF pipe line
Mobile Number Capture
during Subscription
72820 - Emarsys: Push mobile number captured on pax details page to Customer record on Emarsys
Check Jagan
SmartInsight
Follow up on Increments
flydubai New HQ
Execl Sheet update
Contact Centre - Ravi
Call Center IVR
call for steering meeting for status and update on 3DS no vendor available
Inhouse Resourcing
Talk to Ahtehsm Biju about Bhuvan
Date centre access
Raise request for AGC, Genesys
Revert to Waqar on Plan
Today
SSO
Genesys
Rajesh to share details
More details on SSO to be obtained regrading multiple logins during a shift, inactivity time etc
Salesforce
Shams to share details for infra set up
Business class Toll free
Approach
WFM Demo
Next Steps
Check
CISCO EMC Scope
Escalated
Alok to revert
OutBound Case creation
Demo held
Impact analysis need to be doe on existing functionality
Cal for meeting between Priti, CC & Nitin
Need to shift to Phase2
Stuart will use Salesforce connector
HQ
Avaya AGC
Pre-Requisites
Aparna Follow up, to be done by Monday
7) Access to HQ datacentre for AGC person to be provided, AGC to communicate the details – Sreejith,12Sep
6) FZ to provide Pre-requisites/Support to AGC to commence working – Aswin
5) Al-Futtaim to start their work parallely and be ready by Thursday, 20th Sep to perform integration testing
4) AGC to start HQ scope of work by Tuesday, 18th Sep and aim to complete by Thursday 20th Sep – Sreejith
3) FZ-IT to complete the task mentioned in Shams mail by Monday 17th Sep - Aparna
2) Avaya DOZ work cannot commence until the HA network is set up, targeting this to be 3rd week of October. AGC to plan accordingly.
1) Avaya scope and changes to the same was discussed. Sreejith to update.
Salesforce Screen
Design given by Vinayak
Design review on Tuesday
Auto Case creation
Inbound agreed
SPRINT- Salesforce Interface
Approval obtained from Ravi Mezyan
Design Review on Tuesday
Voice Prompts
Read Legal Mail
Follow up Melinda
Dates communicated
4) Payment IVR – Voice files in 3 languages – 17Oct18
3) Main IVR + 5 Hunt groups (Static Text ) Voice files in 3 languages - 08Oct18
2) Payment IVR – Copywrite - 08Oct18
1) Main IVR + 5 Hunt groups (Static Text) - Copywrite – 24Sep18
Call Tree
Yvette to revert
Changes Vinayak to revert
Preference Center
Plan
o EK Marketing Mail – 03Oct18
o Go Live – 02Oct18
o UAT Complete – 30Sep18
o QA Complete – 26Sep18
o Development Complete – 24Sep18
The EK side is not ready to be ready by Nov
Follow up on Meeting for the whole change
Holidays Changes
Meeting on Tuesday
Governance
Weekly Meeting with Yvette
Architecture diagram update after IVR, SPRINT interfaces
Minutes
Tomorrow
Weekly Report
Resourcing
Recruited new SF resource PadmaShri
How long, chk Nitin
Salesforce Support
Support Issues
Off-Blocks
Enviornment shutdown, Cost for Jul18 and Aug18
Cost for Jul18
Mail to Dinesh
Channel wise Pax details Report
Back burner - Need to Follow up
NAS Storage
Done
Flown Pax Survey Automation
New Plan - Nitin
on Hold
Senior Mgmt
Biju
Ahtesham
RV
E-Commerce - Offer Management
Follow up with Laura/Jeswin on Web Page re-design - Engage Hoda
Family Assistance Program
Follow up Amy on Mobile /Laptop
Closed
Abandonment Email /
Through Emarsys
Meeting to discuss the GTM issues
SOW A
72823 - Emarsys: Additional Fields in Web Data Layer for Emarsys Web Extend,
Salesforce Skywards Interface
Pending Issues, Follow up for Minutes with Priti Dom
CRM-RFP
SVP Meeting in Sep 17th
Wait till evening , follow up procurement & Re-schedule if needed
Compete Cost Matrix with Vinayak
Cost Matrix Send, Vendor to revert Sep13th
NCC Phase 2
Post Go live issues
Vinayak to revert with update on defects
Payments
OffBlocks AWS
Wait for costs from Bharkavi
Clicktools
Emarsys
Raise PR for Jun and Aug18, get RV Approval
Abdelrahman to revert on July payment
Benerize to revert
Phil reverted
flydubai App
New plan with Sep16th promote
Provide update on promote today
Follow up on prep for associated activities EDM, Web site, Facebook.
App Store Comments Extract - Sreelakshmi
Follow up on CR
to be raised today
Refund Automation
Efforts
50 PD for Salesforce
Business case for CRM
Corporate Communications
Chk on others Arkadin, another one in Vin's mail
Follow up with Niyas on Du
Budgets 19
sent Mike's budget to Mike copy Ahtesham
IDC usage
Ravi & Pallav interested, talk to Ahtesham
Bonny to revert
Meet Ravi after Sindhu's mail
Schedule
Sindhu will send list, need to allocate to respective CC's , discuss with Ahtesham
Pallav will send budgets, Biju need to estimate
Follow up
Meet Sudhir this week
Budgets by 24th Sep
