Elementer i saksgang blir liggende

Mer som dette

Hægland taksering

Ved Erlend Askildsen Hægland Hægland

elever med flerkulturell bakgrunn

Ved Lasse Johansen

Legemiddelhåndtering

Ved Nematulie Dukurey Dukurey

IKT Drift, Avtaler og Rutiner i VT

Ved Torbjørn Grøntoft Dybdahl

Where to next?

Where to next?

When you have a comprehensive description of the problem, you can move towards finding solutions.

Consider brainstorming as a next step or Share the mind map with your colleagues.

Elementer i saksgang blir liggende

Name the problem


Identify the problem or issue in a few words and press Enter. This will become the title of your map.

Be the problem

Insight

Add a statement describing the problem as if it were a person.

• What does the world look like from the problem's perspective?
• How does it respond in certain situations?
• What does it like or not like?
• What weaknesses does it look for in people or situations?
• What weaknesses does it have that make it vulnerable?
• How does it help other people and support their goals?

Analogies

What is it like?

What is 'Elementer i saksgang blir liggende' like?

• Have similar problems or similar causes been seen in other places?
• What would it look like if you imagined the same problem in a completely different situation?

For example, how would the problem behave at a wedding, at a concert, in a supermarket, or underwater?

Six serving men

Who?

Who not?

Who does not cause 'Elementer i saksgang blir liggende'?

• Are there people or users who manage to avoid this problem?
• Are they doing something different to everyone else?

Who causes 'Elementer i saksgang blir liggende'?

• Is there any connection with certain people or users?
• Are they doing something different to everyone else?

Where?

Where not?

Where does 'Elementer i saksgang blir liggende' not happen?

• Are there locations or places where the problem does not happen?
• Are there locations where it should happen but doesn't?

5 virksomheter står for 156 tilfeller på fravær

Where does 'Elementer i saksgang blir liggende' happen?

• Is there any connection with locations or places?

How?

How not?

Mange av postene kan være avklart at de ikke skal gjøre noe med fordi de har ordnet det på annen måte.

How does 'Elementer i saksgang blir liggende' not happen?

• How do you know when the problem is not happening?
• Could the problem actually not be happening, when you think it is?
• Is it really there all the time?

Ser at poster blir liggende i rapporten "ubehandlede saker i saksgang"

How does 'Elementer i saksgang blir liggende' happen?

• How does the problem appear?
• How do you know the problems is happening?
• Could it be happening when you are not aware of it?

When?

When not?

When does 'Elementer i saksgang blir liggende' not happen?

• Are there times when this problem does not happen?
• Are there times when according to theory, it should happen, but it doesn't?
• If it is intermittent, when does it start working again?

When does 'Elementer i saksgang blir liggende' happen?

• Is there any connection with dates, times or other events?
• Is it something that was working once, and has stopped working?

Why?

Why not?

hvis personalmeldinger stopper vil det oppdages nå ansatte ikke får det som er lovet eller leder ikke ser oppdatering på ansattinfo

Ved timelister vil ansatt ha betaling og har en egeninteresse for registrering

Tidsregistrering skjer i et annet system

Ansatte avtaler med leder utenom. De vet om de har fått godkjent forespørselen.

Why is 'Elementer i saksgang blir liggende' not a problem?

• Are there times when this situation occurs, but it is not a problem?

Ansatte blir ikke trekt for lønn ved perm uten lønn

Mangel på refusjoner i mangel på registrering

Varslinger blir feil for ikke alt er registrert

Ansatte får ikke oppdatert sitt fravær

feil fraværsstatistikk

Why is 'Elementer i saksgang blir liggende' a problem?

• Why is this a problem?

What?

What not?

What does not cause 'Elementer i saksgang blir liggende'?

• What does not trigger this problem?
• Are there situations or conditions that might be expected to cause it, but don't?

At ansatte ikke sender registrert forespørsel

At ansatt ikke slette eller resender returnert forespørsel

At ingen godkjenner

What causes 'Elementer i saksgang blir liggende'?

• What causes or triggers this problem?
• Are there situations or conditions that are not expected to cause it, but do somehow?

Impact analysis

Ansatte

Timer blir ikke utbetalt

Feil informasjon i Visma Enterprise meg selv

How is Ansatte affected by 'Elementer i saksgang blir liggende'?

• What are the symptoms?
• What do they have to do when encountering the problem?
• Could they provide more information?
• Could they try doing things differently?

Rate the impact by clicking an icon:

Ledere

Feil fraværsstatistikk

How is Ledere affected by 'Elementer i saksgang blir liggende'?

• What are the symptoms?
• What do they have to do when encountering the problem?
• Could they provide more information?
• Could they try doing things differently?

Rate the impact by clicking an icon:

Lønn

Who is affected?


Type in a name or role of someone who is affected by 'Elementer i saksgang blir liggende'

Fravær mangler til refusjoner

How is Lønn affected by 'Elementer i saksgang blir liggende'?

• What are the symptoms?
• What do they have to do when encountering the problem?
• Could they provide more information?
• Could they try doing things differently?

Rate the impact by clicking an icon:

Root cause analysis

Root Cause analysis


For analytical problems, root cause analysis can help to unravel indirect causes of problems, leading to more effective solutions. One way to do this is to keep asking 'Why?' down to five levels, to understand the reasons behind the reasons.

Ansatt lagrer, men sender ikke

Har ombestemt seg og sletter ikke

Why does 'Ansatt lagrer, men sender ikke' happen?


Enter a reason that 'Ansatt lagrer, men sender ikke' happens.
(Level 2 of 5)

Vet ikke at de skal slette

Why does 'Har ombestemt seg og sletter ikke' happen?


Enter a reason that 'Har ombestemt seg og sletter ikke' happens.
(Level 3 of 5)

Ikke informert

Why does 'Vet ikke at de skal slette' happen?


Enter a reason that 'Vet ikke at de skal slette' happens.
(Level 4 of 5)

Ingen rutiner rundt dette

Why does 'Ikke informert' happen?


Enter a reason that 'Ikke informert' happens.
(Level 5 of 5)

Ansatt gjør ikke noe med returnert melding

Vet ikke hva de skal gjøre med returnert melding

Ingen rutiner på det eller info til ansatte om det

Why does 'Vet ikke hva de skal gjøre med returnert melding' happen?


Enter a reason that 'Vet ikke hva de skal gjøre med returnert melding' happens.
(Level 3 of 5)

Why does 'Ingen rutiner på det eller info til ansatte om det' happen?


Enter a reason that 'Ingen rutiner på det eller info til ansatte om det' happens.
(Level 4 of 5)

Får ikke beskjed om at den er returnert

Why does 'Ansatt gjør ikke noe med returnert melding' happen?


Enter a reason that 'Ansatt gjør ikke noe med returnert melding' happens.
(Level 2 of 5)

Ikke mulighet for varsel fra Visma

Why does 'Får ikke beskjed om at den er returnert' happen?


Enter a reason that 'Får ikke beskjed om at den er returnert' happens.
(Level 3 of 5)

Leder varsler ikke ansatt om avslag

Why does 'Ikke mulighet for varsel fra Visma' happen?


Enter a reason that 'Ikke mulighet for varsel fra Visma' happens.
(Level 4 of 5)

Leder tenker ansatt bør få det med seg

Why does 'Leder varsler ikke ansatt om avslag' happen?


Enter a reason that 'Leder varsler ikke ansatt om avslag' happens.
(Level 5 of 5)

Mangel på attesterer

Why does 'Elementer i saksgang blir liggende' happen?


Enter a reason that 'Elementer i saksgang blir liggende' happens.

Ny leder ikke satt inn

Why does 'Mangel på attesterer' happen?


Enter a reason that 'Mangel på attesterer' happens.
(Level 2 of 5)

Glemt

Ikke gode nok rutiner

Why does 'Glemt' happen?


Enter a reason that 'Glemt' happens.
(Level 4 of 5)

Why does 'Ikke gode nok rutiner' happen?


Enter a reason that 'Ikke gode nok rutiner' happens.
(Level 5 of 5)

Ikke tiltrådt enda

Why does 'Ny leder ikke satt inn' happen?


Enter a reason that 'Ny leder ikke satt inn' happens.
(Level 3 of 5)

Cause

Why does 'Ikke tiltrådt enda' happen?


Enter a reason that 'Ikke tiltrådt enda' happens.
(Level 4 of 5)

Why does 'Cause' happen?


Enter a reason that 'Cause' happens.
(Level 5 of 5)

Solution criteria

At ved kjøring av "ubehandlede saker i saksgang" er det ingen saker over 90 dager gamle(unntatt ferie, hvor ledere kan la disse ligge i påvente av felles beslutning).

Add solution criteria

Make sure you consider:

• Minimum acceptable success criteria
• Meeting constraints on solutions, e.g. cost, time, resources
• Ensuring that the symptoms will disappear
• Resolving the impact on various users
• Addressing the root causes
• Validating the solution against known data

What assumptions are you making?

At det ikke er noe sletterutine for ansatte som får returnert en forespørsel

At ting er blitt registrert på annen måte og derfor ikke sendt på nytt/godkjent

At ansatte ikke kan systemet og vet derfor ikke at de ikke har sendt noe eller at noe er returnert

Add an assumption


Identify an assumption you are making in both the description of the problem and the logical solution.

• What would happen if the assumption changed?
• What if the assumption is not valid?
• Might different assumptions also apply?

What don't you know?

Unknowns

Hvordan ansatte får opplæring på Visma enterprise

Add an unknown factor

Identify information or data that is not known or not reliable, and what you can do to find it. Think about:

• Missing information
• Information that could be unreliable
• Information from reliable sources that is factually wrong
• Other people who might have useful information or experience

What do you know?

Ansatte får ikke beskjed når noe blir returnert eller godkjent

Over 90 dager gamle saker per 14.08.20:

Add a piece of data


Add data or a reference to the problem. Think about:

• Measurements and samples
• Statistics and trends
• Surveys
• Symptoms, documented evidence and verbal stories
• Possibly related incidents or symptoms

Personalmeldinger: 4

3 returnert

1 Registrert

Fravær: 517

Type med status attestering og registrering

38 velferdsperm m/lønn

3 utdanningspermisjon m/lønn

2 Tillitsvalgt lønnet perm

32 Sykt barn/barnepassers

17 Sykemelding

6 Seniorfri

25 Perm. uten lønn

1 permisjon ved fødsel 14 dager

1 Kr. sykt barn over 12

2 eksamen perm m/lønn

130 egenmelding

3 behandlingsdager

48 Avspasere

Status

200 Attestering

206 Returnert

3 ukjent

108 Registrering

Ferie: 133

55 returnert

48 registrering

28 attestering

2 anvisning

Timelister: 6 i status registrering

Problem type

Fix something broken

Describe the problem type


Select the problem type or enter your own description.