por Ray Farrell 13 anos atrás
287
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This is the over arching topic of transformation Clearwire's National Operations group into the Ericsson's way's of working.
There are over 150 that transformation will touch. We need to insure it is done properly so that talent is retained, customer is not impacted, and supports the business case.
Spreadsheet
Presentation
Visual
Service Assurance
MSCOO
This section deals with how we continue to support the customer and work between the various Ericsson support departments
One on one communications
Conference call
When
How
Who
What
Why
Dictates
Deployment
Performance
Engineering
Operations
Conference calls
Presentations
Formal reports
Casual email
Monthly
Weekly
Daily
Modifications
Adherence
Clearwire
Ericsson
OJT
Support
Identification
Permanent
Interim
Working team
Management team
Accomdations
Travel
Immigration
local recruiting
training
Short term assignments
Retained
Offshore
Personnel
Recovery Plans
What does transformation mean to the existing staff
Departmental
HR
Ericsson processes
Documentation
Links
Requirements
Interviewing
Candidate approval
Candidate selection
Who does interviewing
Postings
Job descriptions
Payroll
Transferring to receiving manager
This are task required to communicate the upcoming changes
Timing is critical to insure we don't impact the network, but also support the business case
Work level support
Contract support
Business case support
Manager
Employee
Input
Private
Two way
Meetings
Web/conference call based
Face to Face
Comm packages
Do the skill level support Ericsson properly and maintain customer satisfaction
Determine support requirements
Tools
Systems
Connectivity
Staffing
Identify new business for Las Vegas
Workforce refresh
Top performers
No longer needed
Needed
