transformation

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transformation

This is the over arching topic of transformation Clearwire's National Operations group into the Ericsson's way's of working.

There are over 150 that transformation will touch. We need to insure it is done properly so that talent is retained, customer is not impacted, and supports the business case.

SLA/KPI's

Management

Breach reporting

Penality payment

Bonus collection

Level interputation

Reporting

Spreadsheet

Presentation

Visual

Creation

Responsibility

Service Assurance

MSCOO

Clearwire Support

This section deals with how we continue to support the customer and work between the various Ericsson support departments

Escalation

One on one communications

Conference call

When

How

Who

What

Why

Dictates

Contacts

Deployment

Performance

Engineering

Operations

Communication

Conference calls

Email

Format

Presentations

Formal reports

Casual email

Frequency

Monthly

Weekly

Daily

Governance

WLA's

Modifications

Adherence

Structure

Clearwire

Ericsson

Globalization

Training

OJT

Support

Identification

Permanent

Interim

Stakeholders

On shore

Off shore

Working team

Management team

Transferring to globalization

Location

Accomdations

Travel

Immigration

People

local recruiting

training

Short term assignments

Tasks

Retained

Offshore

Business plan

Tracking

Personnel

Deviations

Recovery Plans

Progress

Adjustments

Compliance

Headcount

Financial

Staff

What does transformation mean to the existing staff

Process

Off boarding

Departmental

HR

Ericsson processes

Documentation

Links

Requirements

Recruiting

Interviewing

Candidate approval

Candidate selection

Who does interviewing

Postings

Job descriptions

HR changes

Payroll

Transferring to receiving manager

Communications

This are task required to communicate the upcoming changes

Timing

Timing is critical to insure we don't impact the network, but also support the business case

Work level support

Contract support

Business case support

Feedback

Manager

Employee

Input

Private

Two way

Venue

Meetings

Web/conference call based

Face to Face

Comm packages

Skills

Do the skill level support Ericsson properly and maintain customer satisfaction

New Business requirements

Determine support requirements

Tools

Systems

Connectivity

Staffing

Identify new business for Las Vegas

Ratings

Workforce refresh

Top performers

Identify

No longer needed

Needed