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Tourism and hospitality

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Business Presentation Diego Acero 9D #1

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SITUATION

3. ROOM SERVICE - ON CALL

2. TELEPHONE RESERVATION

1. FRONT DESK - CHECK IN

LOCATION

LOST AND FOUND

RECEPTION COUNTER

ATTIRE

Back of house staff (housekeeper)(office staffs)

- Business casual (khakis and shirt)(with or without tie)

Front liner (receptionist, bellboy)

- Hotels uniforms - Professional business attire (suit and tie)

WHO USE IT?

Hoteliers

HOUSEKEEPING

TELEPHONE OPERATOR

RECEPTIONIST

ENGLISH FOR COMMERCIAL HOSPITALITY

TYPES

RESTAURANT

HOTEL

DIFFERENCES

NON COMMERCIAL

3. NON-PROFIT

2. NOT STANDARDIZE

1. CULTURE

3. FOR-PROFIT

2. STANDARDIZE

1. ECONOMICS

DEFINITION

COMMERCIAL HOSPITALITY

- Conventional and unconventional behaviours and actions put into practice on a commercial basis by the professional service providers and realized through preparation to and process of guest service at the hotel or restaurant.

- By professionals

COMMERCIAL

- Make a profit so that they can survive - Hotel, restaurant, pubs and etc

HOSPITALITY

-refers to the relationship process between a guest and a host - the reception and entertainment of guests, visitors, or strangers with liberality and goodwill