chapter 12

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Organizational Behavior

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Team Roles

Knowledge manager

Spokesperson

Workers

Project manager

Team leader

Team Skills

Facilitation/influencing skills

Technology skills.

Marketing and communication skills

Writing skills.

KM Organisation Structure

Selecting A KM Team

organizational lead

technical architect

training lead

interface design lead

Knowledge synthesizers/ stewards

Knowledge Support Office

Knowledge Facilitator

Knowledge publishers

Knowledge editor

Knowledge gatekeeper

Knowledge analyst

Knowledge harvester

Knowledge brokers

Knowledge navigators

Knowledge leaders/ champions

Acting as organizational information and KM policy analysts

Promoting knowledge sharing culture

Maintaining customer relations for information systems/technology

Information agencies

Training & Development

Managing information resources

Managing information systems

Designing information systems

Information Skills

Collaborating around information

Securing information

Presenting information

Analyzing information.

Organizing information.

Evaluating/assessing information

Retrieving information

Leadership is distributed

unifying factor across the network

priorities

plans

clear vision