chapter 12

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Areas para la Consultoría de Servicios basados en Nuevas TIC's

by José Arévalo

el caballero de la armadura oxidada

by wilder Fuentes

Leadership Theories

by Lawrence Cozzens, Ph.D.

Organizational Behavior

by Radwan Hussein

Team Roles

Knowledge manager

Spokesperson

Workers

Project manager

Team leader

Team Skills

Facilitation/influencing skills

Technology skills.

Marketing and communication skills

Writing skills.

KM Organisation Structure

Selecting A KM Team

organizational lead

technical architect

training lead

interface design lead

Knowledge synthesizers/ stewards

Knowledge Support Office

Knowledge Facilitator

Knowledge publishers

Knowledge editor

Knowledge gatekeeper

Knowledge analyst

Knowledge harvester

Knowledge brokers

Knowledge navigators

Knowledge leaders/ champions

Acting as organizational information and KM policy analysts

Promoting knowledge sharing culture

Maintaining customer relations for information systems/technology

Information agencies

Training & Development

Managing information resources

Managing information systems

Designing information systems

Information Skills

Collaborating around information

Securing information

Presenting information

Analyzing information.

Organizing information.

Evaluating/assessing information

Retrieving information

Leadership is distributed

unifying factor across the network

priorities

plans

clear vision