类别 全部 - skills - roles - leadership - information

作者:Zaid Abu-Saud 6 年以前

207

chapter 12

Effective knowledge management within an organization relies on a blend of various skills, roles, and a structured approach to leadership. Key skills include facilitation, writing, marketing, and technology expertise.

chapter 12

Team Roles

Knowledge manager

Spokesperson

Workers

Project manager

Team leader

Team Skills

Facilitation/influencing skills

Technology skills.

Marketing and communication skills

Writing skills.

KM Organisation Structure

Selecting A KM Team

organizational lead
technical architect
training lead
interface design lead

Knowledge synthesizers/ stewards

Knowledge Support Office
Knowledge Facilitator
Knowledge publishers
Knowledge editor
Knowledge gatekeeper
Knowledge analyst
Knowledge harvester
Knowledge brokers
Knowledge navigators
Knowledge leaders/ champions
Acting as organizational information and KM policy analysts
Promoting knowledge sharing culture
Maintaining customer relations for information systems/technology
Information agencies
Training & Development
Managing information resources
Managing information systems
Designing information systems

Information Skills

Collaborating around information
Securing information
Presenting information
Analyzing information.
Organizing information.
Evaluating/assessing information
Retrieving information

Leadership is distributed

unifying factor across the network
priorities
plans
clear vision