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How I Discovered the Key Principle of Communication

от Colin Robertson

Mindmap Unit 2

от Marta Palacín

Managers & Management

от Ethan Kwan

Business Etiquette

от jessie martinez

First Partial

Chapter 3 YOUR FIRST SPEECH

PREPARING IT

#7 : GIVE IT

#6 : Practice

#5 : Outline

#4 : Design

#3 : Find material

#2 : Focus your topic

#1 : Find topic

Managing impressions

ETHOS

Integrity

Goodwill

Dynamism

Competence

Chapter 4 BECOMING A BETTER LISTENER

Evaluating

Structure

Conclusion

Body

Introduction

Ppresentation skills

Substance

Ethics

Freshness

Purpose

Commitment

Adaptation

Critical listener

Claims and proposals justified

REPRESENTATIVE

RELIABLE

RECENT

RELEVANT

Behaviors

External Barriers

Presentation problems

Flawed messages

Physical noise

Internal Barriers

Personal biasis

Emotional reactions

Bad listening habits

Inattention

Process

Critical: evaluates the message

Constructive: search value

Empathic: listen with the heart

Threshold : pickup cues, body language

Chapter 5: ADAPTING YOUR AUDIENCE AND SITUATION

Audience Demographics

Audience Dynamics

Values

Attitudes

Motivation

Appeals

Independence

Comfort

Safety

Tradition

Belonging

Beliefs

Communications Skills

Context

Size of audience

Time

Place

Challenges for diversity

Universal Values

Unity

Enjoyment

Achievement

Power

Symbolic racism

Gender stereotyping

Sexism

Ethnocentrism

Stereotypes

Chapter 2 MANAGING YOUR FEAR OF SPEAKING

Communication Anxiety

10 ways to control communication anxiety

Managing it

Cognitive restructring

Attitude adjustment

Selective relazation

Visualization

Chapter 1 Public Speaking

Asks you..

Publick Speaking ETHICS

Introduction to Communication

Elements of public speaking

Feedback

Interference

Audience

Occasion

Message

Speaker

Knowledge of communication: SPEECH

Has to offer..

Barriers of communication

Practical benefits

Personal benefits