24h
cancellation
3 types
host
superhost
guest
relocate
refund
double booking
request or refund
mandatory details en HoH stays BE
manual vs. auto
1h
request> calendar blocked 24h
airbnb
Reservations workflow
Reservation request
Receive email requesting availability> check, reserahc, calendar, etc
special discount
princing comms
pre/approve
first contact> tell me more canned response
vetting
decline
accept
payment
confirmation
insert in BE > bookingsync
pre/checkin message
Instant booking
receive booking confirmation *resp. accepted auto
booking enquiry
reservation request