Categories: All - request - booking - reservation - details

by Maria Sobrino 6 years ago

141

Reservations workflow

The process of managing reservations encompasses several critical steps, ensuring both hosts and guests have a seamless experience. It begins with a reservation request, which prompts an email notification for the host to check availability and conduct necessary research.

Reservations workflow

24h

cancellation

3 types

host

superhost

guest

relocate
refund

double booking

request or refund

mandatory details en HoH stays BE

manual vs. auto

1h

request> calendar blocked 24h

airbnb

Reservations workflow

Reservation request

Receive email requesting availability> check, reserahc, calendar, etc
special discount

princing comms

pre/approve

first contact> tell me more canned response

vetting

decline

accept

payment

confirmation

insert in BE > bookingsync

pre/checkin message

Instant booking

receive booking confirmation *resp. accepted auto

booking enquiry

reservation request