Kategoriak: All - trabajadores - crisis - emociones - reclamos

arabera Gabriel Segovia 4 years ago

201

Oportunidad en Situaciones de Crisis

En tiempos de crisis, las empresas enfrentan desafíos significativos en la gestión de la satisfacción del cliente y la percepción pública. Las aerolíneas, por ejemplo, pueden encontrarse en situaciones donde los vuelos se suspenden regularmente, lo que genera frustración y descontento entre los pasajeros.

Oportunidad en Situaciones de Crisis

Oportunidad en Situaciones de Crisis

Type in the name of the multiple-perspectives text.

Example: Bridge to Terabithia by Katherine Paterson

Caso Ryanair

Identify an important issue from the text that is being presented from different angles. Type it in.

Example: Jesse's drawing talent.

Clientes molestos

Whose character does the third point of view belong to?

Type in his/her name.

Example: Mr. Aarons, Jesse's father.

RECLAMOS

What does the character think, say or do that suggests their perspective on the issue?

Type in a quote and try to maintain the citation format.

Example: 'He would like to show his drawings to his dad, but he didn't dare. (...) He'd thought his dad would be pleased. He wasn't. What are they teaching in that damn school? he had asked.' (Paterson, 2.8)

Los vuelos por lo general siempre los suspendían

What kind of narration introduces the viewpoint?

Choose an answer:

First person point of view - using the personal pronouns 'I' or 'we'Second person point of view - using the personal pronoun 'you'Third person point of view - using the third-person pronouns 'he', 'she' and 'they'Omniscient point of view - an all-seeing observer tells the story

Por disruptiva y provocadora que sea una compañía, jamás debería ignorar el estado de ánimo de sus públicos antes de dar determinados pasos. Gestionar las emociones en estos casos es más necesario que nunca.

Publicidad Engañosa

Decide on the second point of view

Name the character (it can either be the main character or one of the supporting characters) whose point of view you are presenting.

Example:
Miss Edmunds, Jesse's music teacher.

Descuentos en Vuelos

Type in a quote that points out the character's position about the issue.

Try to follow a citation format: author's name, chapter, and page.

Example: 'She said he was unusually talented, and she hoped he wouldn't let anything discourage him.' (Paterson, 2. 8)

Regalaban un 20% que nunca se veia reflejado

How is the viewpoint introduced in the story?

Choose an answer:

First person point of viewSecond person point of viewThird person point of viewOmniscient point of view

El caso de la aerolínea nos vuelve a mostrar lo importante que resulta manejar bien los tiempos en situaciones de crisis.

Trabajadores

Decide on the first point of view you are going to present.

Type in the name of the character (it can either be the main character or one of the supporting characters) whose point of view belongs to.

Example: Jesse Oliver Aarons, Jr., the main character of the novel, a fifth-grader living in a rural Southern area.

CAUSA

Descontentos con la empresa

PROBLEMA

Type in a relevant quote that highlights the character's point of view towards
Caso Ryanair.

Try following a citation format: author's name, chapter, and page.

Example: 'Jesse drew the way some people drank whiskey. (...) Lord, he loved to draw. (...) When he was in first grade, he told his father that he wanted to be an artist when he grew up.' (Paterson, 2. 7)

dejaban en tierra a muchos de sus pasajero

What type of narration introduces the viewpoint?

Choose an answer:

First person point of view - using the personal pronouns 'I' or 'we'Second person point of view - using the personal pronoun 'you'Third person point of view - using the third-person pronouns 'he', 'she' and 'they'Omniscient point of view - an all-seeing observer tells the story

Un caso que sera un ejemplo de la oportunidad en las situaciones de crisis