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1. IBS 2. IBS+ 3. IBPS

x. Main topic

3.IBPS

Subtopic

Main topic

2. IBS+

Is country Specific INV/ INV already processed to IBS

Please check EBM file status in http://mykulls1085.apis.dhl.com:3333/pendingebm THE IBS FILES have not sent to GRE (*2.xml IME -> GRE ): THE IBS FILES have not been returned from GRE (*3.xml GRE->IME ): THE IBS FILES have not been sent to IBS+ (*4.xml IME->IBS+):

Is country Specific BRR/ BR already processed to IBS

1.IBS

3. Request for Standard Change

2. User group change

1. Automation Job List

Please choose from Below 1. Create New job list 2. Update from Existing job list 3. Remove existing job list

4. Change automation timing

3. To remove current job list

2. To update current job list

1. To create new job list

2. Request for Information

6. Discrepancy Issue

5. Job status

Please choose from below jobs

3. Invoice

2. Rating

1. Loading

4. Audit Report

3. Report Extraction

Choose from below report name to extract

8. RBNI

7. Accounts on Hold

6. Outbound / Inbound pending

5. Heavy Weight

4. High Insurance

3. Data Quality

2. Cycle ID

1. CMF Report

2. User list Extraction

Provide country Name to extract

1. GDPR

1. Report an issue

8. File Interface Issue

Please choose from below topics

5. SUN

4. GCMF

2. Issue with CMF file received

1. CMF files not received

2. Provide country Name CMF files not received along with Interface name

1. Not received for single Account number

3. GCDB

2. Issue with file processing

1. GCDB files hung

2. SAPLIB

2. Issue with SAPLIB File Received

1. SAPLIB File Not Received

1. TYPE 2 FILE

2. Release Type2 File

1. Issue with Type2 File

7. Loading issue

Please select from Below topic

2. Shipment Rejected while loading

2. Shipment rejected while loading

1. Issue with Loading / Abort

6. Automation issue

Please provide the country name

Please provide the Automation job name example ( Daily, Weekly, Monthly)

5. Report issue

Please provide Report Name

4. Invoicing Issue

Please choose from Below option

1. Invoicing Error / Abort

3. Other issues

2. Invoicing Hung

1. Invoicing Error/ Abort

3. Rating issue

Please choose from below option

2. OUTBOUND

1. INBOUND

3. Other Issues

2. Rating Hung

1. Rating Abort / Error

2. Printer issue

Please provide country Name

Provide Printer IP address

1. Login Issue

Please provide user name

Please choose below option to perform the task

1. Password Reset

2. Enable Login

Please raise GSN ticket to SHIFT Team for Support https://servicenow.dhl.com/ (GLOBAL-SHIFT.SYS.ADMIN)

3. Kill Session

Please raise GSN ticket to IBS Support https://servicenow.dhl.com/ (AP-SS.CUSTOMER.ACCOUNTING.IBS)