Kategorier: Alle - call - report - incident - status

av Thulani Gawie 3 år siden

128

4 Golden Threads - NE 08 Dec 2021

The process of managing emergency incidents involves several key steps to ensure efficient response and resolution. Initially, an order is created manually through an address search or map pin drop, followed by the creation of an incident.

4 Golden Threads - NE 08 Dec 2021

4 Golden Threads - NE 08 Dev 2021

Self Initiated Events

B. Mobile

Signal

New bug cloned from parent item https://disp.visualstudio.com/RD/_workitems/edit/1421

Send Mobile Signal into CAD

Convert signal to active incident in Nimbus

Close Incident

Self - Dispatch

A. MDC
Desktop MDC

Desktop MDC gets tested on the QA and UAT environments

Create Traffic Stop

Add notes

Incident Creation

Manual Event

A. Nimbus - Create New order Manual into New Order Page

Response Plan

Assign & Dispatch vehicles from a response plan

Create a new response plan

Generate an existing response plan

Signal Event

B. Radius V3 + 4
On-Star
Rave
TXT2911

Marcy to test

CPE Event / Signal is sent into Radius

Send updated Lat - longs to existing event

A. Nimbus - Signal Conversion into Active Order Page
Create incident using address search or map pin drop

Incident Created

Send RapidVideo

https://rapiddeployptyltd.sharepoint.com/:i:/s/QATEAM/Eakjr9EWbrxBmQGwQPxPRh4B4_s3Mm-daGHsKQs120L-Ug?e=Nnvtux

CPE Event

B. Call Taker Map Manual Incident Creation
Manual Search incident location

Incident Auto Clone

Run ProQA

Incident Created and Handed Over to the Dispatcher

Dispatcher Assign MDC Responder

Adds Critical Alert

MDC

Add Case

Add Notes

Create Self Attach

Status Update

A. CPE event to Call Taker Form
Call Taker Form

Dispatcher

Notes added

Search Unit (Responder)

Send RapidLocate

Confirm Address update

Incident Map

Incident Grid

Incident Handed Over to the dispatcher

Assign Responder

Responder

Mobile

Forms

Update form fields

Upload images

Notes

Update Status

Confirm ETA

Confirms Call Location

Call is worked and updated

Dispatcher is updated

4. Dispatcher

Clear and Close

Recall Vehicle

Closed call report

Close Call