Managers & Management

Honelako gehiago

CJUS 381 Concept Map

by Christopher Rhoades

ECM

by Pero Gruyo

Administración Pública Paraestatal

by Dulce Maria Marcelo Luis

CALL CENTER

by Cenk Uzunkaya

Managers & Management

Mangers's Skills (Robert Katz)

Political

Technical

Interpersonal

Conceptual

Subtopic

Management

Effficiency

Efficient use of resources like ppl, money and equipment

Effectiveness

"doing the right things", do task that help orgn reach its goals

Mangement

Process of getting things done effectively & efficiently

First-Line Managers

Supervisor, Leader

Middle Managers

District mangers, Division Mangers

Top Mangers

CEO, President

Maneger's Roles

Decisional Roles

Entreprenuer, Disturbance Handler, Resource Allocator, Negotiator

Informational Roles

Monitor, Desseminator, Spokeperson

Interpersonal Roles

Figurehead, Leader, Liason

Management Function

Controlling

Monitoring, comparing, correcting work performance

Leading

Directing the work activities

Organizing

Arranging and structuring work to accomp orgn goals

Planning

Defining the orgn purpose and ways to achieve it

Who are Managers? Where do they work?

Managers

Individuals in orgn who direct the activities of others

Non Managerial Employees

Ppl who work directly on task and no resposibility seeing others work

Common Charateristics of Orgn

Deleberate systematic structure

Ppl working together

Distinct Purpose

Organization

A deliberate arrangment of ppl brought together to accomplish specific goal