CALL CENTER

Food and Agricultural Issues

от Todd Kelly

Project mindmap

от Nour, Mohammed

The Checklist Manifesto Book by Atul Gawande

от Oscar liang

capabilities and limitations of ICT

от Kezia Bailey

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

Food and Agricultural Issues

Project mindmap

The Checklist Manifesto Book by Atul Gawande

capabilities and limitations of ICT

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Mindomo

Больше информации

ЧЗВ

CALL CENTER

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

Food and Agricultural Issues

Project mindmap

The Checklist Manifesto Book by Atul Gawande

capabilities and limitations of ICT

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

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Mindomo

Больше информации

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