Prezioak Saioa hasi Izena eman

Kategoriak: All - efficiency - operations - survey

arabera Cenk Uzunkaya 17 years ago

4663

CALL CENTER

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

Honelako gehiago

DIDM

DIDM

by Belinda Brewster-Clémence

INTERNATIONAL TRADE

INTERNATIONAL TRADE

by paula madero

MM's

MM's

by Pero Gruyo

The Inventory Management Process

The Inventory Management Process

by Linda ochoa

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects