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Luokat: Kaikki - efficiency - operations - survey

jonka Cenk Uzunkaya 17 vuotta sitten

4661

CALL CENTER

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

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Research Method

Research Method

luonut Youssef Youssef

Offshoring

Offshoring

luonut Yaron Zurr

A key element of a fair energy transition and industrial development

A key element of a fair energy transition and industrial development

luonut Daniela Hernandez

Cohousing

Cohousing

luonut Cohousing Saskatoon

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects